About Us

We are a local mortgage brokerage founded in October 2023, committed to making the mortgage process a smoother and more enjoyable experience. As a brokerage, we partner with multiple lenders, allowing us to serve a diverse range of clients while securing the best possible loan options for them.

About the role 

The Loan Coordinator position is a critical part of our team, ensuring smooth mortgage processing, assisting clients throughout their home financing journey, and supporting our Loan Consultants. This role involves direct interaction with clients and coordination with various professionals, including loan officers, lenders, real estate agents, title companies, insurance agents, and underwriters.

To be successful in this position you’ll need exceptional organization, problem solving skills, and the ability to navigate multiple software systems. This position works in a fast-paced environment, and at times has critical deadlines. 

Location:  In person position working out of our HQ 1222 N Pennsylvania St. Indianapolis, IN 46202. 

Key Responsibilities

• Loan Processing & Support: Assist Loan Consultants with tasks required to process and complete mortgage applications.
• Client Communication: Work directly with clients to collect missing information, ensuring smooth and timely loan processing.
• File Documentation & Review: Collect and verify necessary documentation (e.g., pay stubs, W2s, VOEs, title work, tax bills, letters of explanation, etc.), reviewing for accuracy
• Problem-Solving & Critical Thinking: Anticipate potential issues and proactively address them by reviewing underwriting conditions, advocating for clients, and resolving processing challenges.
• Pipeline & Status Updates: Maintain clear communication with the team regarding loan status updates and processing timelines.
• Strive to be the best version of you – Be professional, approachable, empathetic, and positive. Bring Motivation, Intensity and Desire every day.
• Relationship Management: Create Raving Fans with your exceptional customer service and attention to detail

Required Qualifications

•  4+ years of relevant experience 
• Ability to learn and work within multiple software systems
• Strong organizational skills, time management, and attention to detail
• Ability to think critically, problem-solve independently, and work without constant supervision
• 2+ years of customer service experience in a professional setting

Preferred Qualifications

• Bachelor’s degree (preferred but not required)
• NMLS license (preferred but not required)

Why Join Us?

Impactful Role – Helping families achieve homeownership

Collaborative Environment – Work with a tight-knit team of professionals 

Career Growth – Opportunities to grow within the company as we continue expanding